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Below are the 3 most recent journal entries recorded in Caveat Emptor - A Product Evaluation Community's LiveJournal:

Sunday, November 18th, 2007
4:55 pm
Evolution MK-449C MIDI Controller Keyboard

About eight months after I purchased this unit, it randomly started sending the wrong note information over MIDI - every single feature worked, except for getting the musical notes right. I went through everything I could to see if it was a problem related to my other hardware or operating system, but to no avail.

While it was still under warranty, I took it to the authorised repairer, who fiddled with it for 5 minutes, turned to me and said "I have absolutely no idea why it's doing this." When I asked how long it'd take to fix, he pulls a new boxed one out of a cupboard and says "here, I'm just going to junk this one."

Fast forward about 14 months. The REPLACEMENT one is now not sending note information when you play certain keys. It is now out of warranty, and apparently would cost nearly as much to repair as the original purchase price (AUD$299).

Monday, July 2nd, 2007
10:57 am
Saturday, June 30th, 2007
8:41 pm
iHome IH5 Clock Radio
I found this community through bad_service and it looks like I'll be the first to post! I've been wanting to complain about a bad product I purchased for a while but figured that since a bad product is not bad service, I'd probably get snarked in c_suck_snark. Didn't want that to happen! ;)

Anyway...long story short...I purchased the iHome ipod alarm clock a little over a year ago for $100. Recently it stopped charging my ipod, and it was not the ipod, as the ipod charged just fine plugged into my computer. I was unhappy that it was not working properly after such a short time, but willing to attribute it to a fluke, and more or less willing to purchase a new one, as I really enjoyed the whole thing.  First, I decided to look up my problem and see if there was an easy fix.....and I found pages complaints of unhappy customers who's ihome alarm clocks had failed in the same manner in a very short time period. Apparently, I am lucky that mine actually still plays my ipod, as usually when the charging feature fails, so does the playing feature.

Here are a few of the many examples of complaints I have:

Professional Review that is complimentary (because it's a great  product at first!) until you read the comments below.

Another good review ~ until, again, you get to the actual user comments.

I then became pretty angry. This was not a fluke, but a very poorly made product. Bad quality for a high price. I wanted to call customer service but decided not to because of plenty of pages of customers complaining about unhelpful and rude customer service, and warning that the only option given by iHome was for the owner of the unit to send it in and pay entirely for shipping and repairs.  I may have been willing to replace my unit at first, but I will not support a company that makes poor quality products and sells them for a fairly high price. Besides which....it is clear that it would probably fail again in short order.

I don't know what I want out of it, or what to expect...but maybe I will get a reply that is not a form letter? In any case, stay away from the iHome brand....many  retailers sell less expensive versions that are quite likely of much higher quality.

Current Mood: annoyed
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